Is Apple Failing to Address Touch-Screen Problem in Their iPhone 6?


Apple has been facing a complex situation of inability to address a design flaw which is believed to be a strong reason for screen flickering and unresponsive touch in many of its iPhone 6 and 6-plus sets. A detailed report paving the issue was published by iFixit, the repair specialist last week. In addition to the publication, it was also shared in form of a lengthy blog through emails to Apple's followers.

According to the publication, there's a problem of two chips that are likely to detach from a circuit board time by time. Apple has a tendency to comment on such problems only when they are confirmed at their end and they think they can come up with a way out to deal with it.  But this time, there's no comments from the company but one expert Neil Mawston who has nothing to do with Apple, uttered caution regarding the claim which is been in raving since then. He says he doesn't see any precise  quantification of what percentage of iPhones sets have its negative effects therefore it really becomes difficult to analyze if it is a small or big problem.

The expert from Strategy Analytics was talking to the BBC. He said Apple has to acknowledge it honestly if they're facing a serious problem of touch screen in iPhone 6. The company must respond without a further delay and consider offering a reasonable way out to the customers who have been affected with the situation as they spend a big amount for their iPhones and so they also expect a premium after-sales customer service.

They say iPhone 6 plus contains ‘a tonne’ which is causing the problem as it calls ‘touch disease’ and is also problematic in a small number of iPhone 6 handsets.  Apple released these handsets almost two years back in 2014.

According to iFixit, every repair tech says it’s an exceedingly common problem and they claim the devices have breaks in their solders intended to connect two important chips to every device’s logic board are causing the problem. They make them lose the contact and as a result they become unresponsive when the screen is touched. The task of these chips is to generate sense of finger touch and swipe over the mobile screen.

The blog further reads as Apple users might have noticed their mobile phone screen becomes unresponsive sometimes but it doesn’t take too long to return by a hard reset. Since the crack gets deeper in a full division of the chip board connection, it causes “no touch” function grow to be more frequent.  

On the other hand, the forum supported by Apple has also confirmed a number of users complaining regarding their failure to a normal touch phone experience. There are complaints about flickering and unresponsive mobile-screens. Though, the company hasn’t commented over the problem, they have been under pressure to acknowledge the problem. It is worth mentioning, the organization has also received several complaints about a fault in the antenna of iPhone 4 and battery issues in some iPhone 5S. 

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