How to Choose a Virtual Phone System

Seamless communication is key to the success of a business as you need to be in touch with your employees and customers. If you are having issues with dropped calls, expensive hardware or a lack of internet and mobile features, it may be time for your business to invest in a virtual phone system. This is a communication platform that’s designed especially for businesses that need a wide array of messaging and calling services, such as fax, voicemail, routing and extensions. The major difference between the traditional phone systems and virtual systems is that there is no need to install any clunky hardware or purchase any new phones for your team.
As the name indicates, a virtual system works with existing phones, including mobile phones and land lines. In a nutshell, virtual phone systems are a convenient and affordable way of optimizing your business communications. When you have decided to go virtual, there are a number of companies that offer them to you. Every company has different strengths and specialties that should be considered before choosing one for your business. Let’s take a look at the factors that should be taken into account:

Size/type of Business

Every business is unique and its phone system should cater to its style. Luckily, there are programs and packages that are designed for businesses of all sizes and shapes. Some virtual phone systems are best for small businesses whereas others offer a greater number of features that are required by large operations. For businesses that work primarily from their phones, there are companies that specialize in mobile phones.


A multifaceted business has a plethora of specialized divisions within the organization due to which it may require extension. With virtual systems, adding extension is immensely easy because you only need to add a short number after the main phone number. There is no need to install any complex hardware for this purpose like in traditional systems where you need wires. Hence, no matter how complex your business gets, extensions in a virtual system provide flexibility and ensure that customers can reach the right people. If you need extensions, make sure the company you are considering offers them.

Customer Service

One of the most important features that you need to look for when choosing a company for providing you a virtual phone number is their customer service. You want to work with someone who is available round the clock and maintain strong relationships with their customers. The representatives should be easy to reach and should also be responsive.


No body wishes to deal with disorienting technical details and complicated interfaces. You need a streamlined and simple phone system so you can make necessary calls and keep your business running smoothly without becoming frustrated. You can find companies that offer a minimalist interface and a handful of features whereas others have an easy-to-learn design with a bundle of features.
Consider these factors and they will help you in identifying the best virtual system for your business.

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